Today our conversation is with Shannon Salter, the chair of the Civil Resolution Tribunal. The CRT is a fascinating example of an online court that seeks to provide access to Canada’s legal system in new, efficient ways. Through their online platform, injured parties can file and serve a complaint in a number of different causes of action, all from their smartphone. In this episode Shannon explains how she was selected to lead the CRT, the challenges she’s faced along the way, and what the future of human-centered, virtual courts may be.