Today’s episode is the first in a three part series on the law firm business model and how COVID-19, the recession, and rising competition will cause it to rapidly change. Our guest today is someone who is uniquely qualified to talk about this subject. Meredith Williams-Range is the Chief Knowledge and Client Value Officer at the preeminent law firm Shearman & Sterling. Her portfolio of functions at the firm is impressive. Her role spans technology, knowledge management, pricing, and generally ensuring that each representation the firm takes on is a win-win, for the client, and for the firm. In this episode, we talk about how Meredith got her start on the business side of law firms, how it is incumbent on law firms to grow out of their existing business models, playing the role of the “bad guy” in flat fee pricing negotiations, and all of the value that law firms can offer clients aside from traditional legal services.